FAQs

 

Q: How do I pay?

A: We accept all major credit cards as payment or you can pay by cash on the day.

 

Q: Am I charged if my flight is delayed

A: No we do not charge you any extra if your flight is delayed. We check your arrival time before we dispatch your driver.

 

Q: Where do I meet my driver when I land at the airport?

A: Your driver will be waiting for you in the arrivals area. If you have provided your mobile number we will try and contact you if we have difficulty finding you. Please take a note of our phone number so you can ring us if you need to.

 

Q: Do you operate a fixed price policy?

A: The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking is to be paid to the driver on the day and he will supply you with a receipt.

 

Q: Are your prices per car or per person?

A: Our vehicles are sole use vehicles, our prices are per vehicle.

 

Q: How early do I need to book my car?

A: All online bookings should be made 24 hours in advance. For bookings within the next 24 hours please call us to confirm availability.


Q: Will you meet us at any time of day?

A: Yes, for pre-booked journeys we provide a 24hour service. Q: Do I get email confirmation A: Yes If you book Via email we will confirm your booking to you once it has been inputted into our system.

 

Q: What is your cancellation policy?

A: Bookings canceled prior to 24 hours will be refunded in full. If you don't notify us 24 hours prior to your booking there will be no refund.

 

Heathrow Taxis

Special Occasions

We Accept Credit Cards